Some users have had a problem using WordPerfect on a TOPS network. When
they try to print from WordPerfect to a LaserWriter from an IBM PC, the
LaserWriter prints a bitmap, instead of PostScript.
The problem is not with TOPS, LocalTalk, or the printer. Rather, this
situation calls for a software reconfiguration. Here's why:
1) The printer is printing the document.
2) The TOPS card is making the connection.
3) The LaserWriter in PostScript mode only prints PostScript commands.
4) Because the document is printing, the PostScript driver from WordPerfect
is working.
5) Because the printer is printing, the TOPS card is connecting to the
network.
6) What does "bitmap" mean? A PostScript printer only
prints the PostScript commands sent to the printer. If a bit-mapped
image is sent using PostScript commands, then this is due to the
PostScript driver. It may be that the customer's document is using a
font that is not available or is creating a new font for itself that is
a bit-mapped font.
The Macintosh prints correctly when printing to the LaserWriter because
of our font support, both in the driver and the LaserWriter. A
different set of fonts is usually used in the PC world. Another
possibility is that the LaserWriter prints a bitmap of graphics when set
in the Hewlett-Packard LaserJet Plus mode. To print, a Hewlett-Packard
driver must be selected from the application.
As you can see, the problem is more than likely a configuration of the
application and, possibly, the WordPerfect driver itself. Connect to the
LaserWriter with a serial connection, and see if the problem remains. If
it does, contact WordPerfect's technical support.