This information was provided by Claris Corporation on 16 March 1998, and incorporated into Apple Computer's Tech Info Library.
Fooling Smart Quotes
Fortunately, there are workarounds that make it easy to overcome both of these problems. For example, you can follow these steps to force Smart Quotes to enter an opening quote:
1. Put the cursor where you want the opening quote to appear.
2. Press the Space Bar to insert a space. You will delete that space later, but now it signals Smart Quotes to type an opening quote.
3. Press the Quotation Mark Key to enter the opening quote character.
4. Move the cursor to the left of the opening quote character.
5. Press the Delete Key to delete the unwanted space.
Similarly, you can force ClarisWorks and ClarisImpact to type a closing quote by typing any character other than a space, typing the quotation mark, and then deleting the extra character. This can be useful when typing abbreviations for years, as in '92.
Turning off Smart Quotes
Turning off Smart Quotes gives you less attractive output but avoids occasional problems associated with using printer's quotes. With Smart Quotes disabled, ClarisWorks and ClarisImpact enter straight quotation marks in your documents. To turn off Smart Quotes in Claris Works, select "Preferences" from the Edit Menu (Layout Menu in ClarisImpact)and click in the Smart Quotes box on the Preferences Dialog Box. Standard (straight) quotation marks will then be entered in the current document until you reactivate Smart Quotes. [Ed: Note that the default setting for Smart Quotes in any new document is "on." However, Smart Quotes can be turned off when you prepare a Stationery file. Thereafter, documents prepared from the Stationery file will have Smart Quotes turned off.]
Remember to turn off Smart Quotes for any documents you will send by modem. The characters used by ClarisWorks for Smart Quotes do not match the ASCII character set. Thus, transmitted documents prepared with printer's quotes will usually contain a plus sign (+) in the place of either the single or double printer's quotes.
Getting Printer's Quotes When You Want Them
Fortunately, you can still get printer's quotes in your documents when you want them. Just press Option-[ to enter an opening double-quote and Shift-Option-[ to enter a closing double-quote. Similarly, Option-] and Shift-Option-] enter opening and closing single-quotes, respectively.