1) The only way we were able to duplicate this result was to go to the Control Panel, select the Alphabet device, and set the Keyboard item to "Spanish". In other language selections, various other characters were displayed. Only in the "Spanish" setting did the "}" character appear.
2) According to the people at Random House, they discontinued their software division about two years ago. We could not find anyone at Random House who knew anything about //WRITE, which is at least two years old. Without Random House assistance with this issue, we were unable to find a workaround to the 40-column problem.
3) The menu items are hard-coded into the menu application. There is no way to change the items in the list. Aristotle or Let's Share are the only network menu systems that can be modified.