Q:After the installation of an application, the mailbox is gone from the desktop.
A: Installer script turns off the mailbox since it is seen as an application. Go into the PowerTalk setup control panel and verify that PowerTalk services are unavailable and reboot the machine.
Q: In ClarisWorks 2.1 or MacWrite Pro 1.5, the mail command is gray under the file menu.
A:Either 7 pro is not installed or PowerTalk services are unavailable. To check for 7 pro, do about this Macintosh and verify that the system version is 7.1.1. If that's what they have, again go into the PowerTalk setup control panel and verify that PowerTalk services are available.
Q: In ClarisWorks 2.1 or MacWrite Pro 1.5, I sent a document and it never arrived at the destination.
A: Was it sent as server based mail or direct AppleTalk? Whichever it was try the other method, by readdressing the mailer. Are you able to send mail to that particular destination using AppleMail?
Q: In ClarisWorks 2.1 or MacWrite Pro 1.5, After I've chosen the Add mailer command, I click on the recipients button to address the letter and nothing comes up or it freezes?
A: Remember, Mailer and above is system level, Below Mailer is Claris territory. Best way to check for problems is again try to address an AppleMail document the same way and look for the same results.