Smart Quotes not Printing

If Smart Quotes do not print there are three possible reasons: an extension conflict, that the font you are using is corrupt or that the font that you are using does not support the smart quote characters.

When you are troubleshooting this kind of issue, you can approach each of the possibilities separately:

If you are using Macintosh System 7, restart your Macintosh with the Shift key held down. This allows you to restart the machine and turn off all extensions. If the issue goes away, then you know that the issue is caused by an extension conflict. If you need to use Smart Quotes, you will need to troubleshoot the extension conflict. Call Claris Technical Support.

If you do not want to spend time determining which extension is causing the issue, try turning Smart Quotes off in Preferences. Any quotation marks that you type with Smart Quotes turned off will show up as straight quotes, not "curly" quotes. Also, while in Preferences (in ClarisWorks, ClarisImpact and ClarisDraw), click on the Make Default button so that all new documents use regular quotes. In all other programs, use a Stationery document to save regular quotes as a default.

If the issue does not go away when you restart your machine with Extensions off, it is likely that you have a corrupt font or a font that does not support Smart Quotes. Try switching to another standard Macintosh font like Times or Helvetica, to see if your Smart Quotes print properly.

If switching to another font allows the Smart Quotes to print, then you know that the original font is either damaged or does not support Smart Quotes. To check for damage, remove and reinstall the font and see if that fixes the issue. To see whether or not that font supports Smart Quotes, contact the font manufacturer.

Replacing Smart Quotes with regular quotes:

The above directions describe how to use straight quotes. If you want to change the Smart Quotes you currently have, you will need to use the Find/Replace feature.

You can type a Smart Quote into the Change section of Find/Replace by using these keyboard combinations:

Option-[ creates opening Smart Quotes:
Shift-option-[ creates closing Smart Quotes:
Option-] creates a single opening Smart Quote:

Shift-option-] creates a single closing Smart Quote:

To Replace the Smart Quotes:

1. Choose Find/Change from the Edit menu and select Find/Change from the pop-out menu.
2. Type the opening Smart Quote into the box marked "Find."
3. Type the straight quote into the box marked "Change."
4. Click Change All. You will get a warning saying that you cannot undo the Change All command. Click Ok.
5. You will see a dialog that tells you how many instances of the Smart Quote were changed into the straight quote. Click Ok.
6. Choose Find/Change again from the Edit menu and select Find/Change from the pop-out menu.
7. Type the closing Smart Quote into the box marked "Find."
8. Type the straight quote into the box marked "Change."
9. Click Change All. You will get a warning saying that you cannot undo the Change All command. Click Ok.
10. You will see a dialog that tells you how many instances of the Smart Quote were changed into the straight quote. Click Ok.