Crash Printing from Help to DeskWriter Printer

This information was provided by Claris Corporation on 16 March 1998, and incorporated into Apple Computer's Tech Info Library.
In ClarisWorks 3.0, ClarisDraw 1.0 ClarisImpact 1.0 and Claris Organizer 1.0, it is possible to print individual pages from the new help system.

However, if you're printing to a Hewlett-Packard DeskWriter printer, doing this will cause the application to quit. The help page will not print, and there is no workaround at this time. Version tested was the DeskWriter 6.0 driver, although all current DeskWriter driver versions are probably effected. The issue occurs with all models of DeskWriter printers.

The issue does not occur in ClarisWorks 4.0, which uses a different help engine.

The workaround is to make a screen shot of the page in help that you want to print, then print that. To to that, view the help page you want to print. Press command-shift-3. In the Finder, you'll see a new file called Picture1 in the hard drive window. Open this file back into ClarisWorks, then print it.
Published Date: Feb 18, 2012