- Can Claris Emailer import my Eudora, AOL, Navigator, and CIS Information Manager address books?
Yes. See the Claris Emailer User's Guide for more information on importing address books.
- How do I add someone to my address book from an incoming message?
Use the small + (plus) button next to the sender's name.
- I love using the + to add an address to the Address Book. Sometimes there is an address in the text of the message that I would like to add. Can I do that?
Yes. If you have Macintosh Drag and Drop installed, you can drag addresses from the body of any Claris Emailer message into the Address Book or onto the Address Book tab. Doing so creates a new entry in the Address Book.
The following address formats are supported:
<mailto: "John Doe" johndoe@host.com>
John Doe, johndoe@host.com
johndoe@host.com
Note that the address must be the full Internet address which contains the @ symbol.
- Why didn't the individual's address change in the group when I changed their address?
The addresses in groups are not connected to the addresses in the address book. To update a group address, you should edit the address within the group address.
- Where are the group addresses?
Group addresses are always at the bottom of the Address Book list.
- Can I put address book groups within groups?
No. Each entry in an address book group must be an address.
- Why did my address book destinations change?
The destinations are saved in a file called Destinations. If you move or delete this file, Claris Emailer creates a new one. The new one may not have the same entries as the one that was moved and your address book entries will need to be updated.
- Where do I put a company name in the Address Book?
You can use the Description field in the Address Book for anything including the company name.
- How do I find an address of a person on an online service?
To look up an address, you need to use the software that came from your online service. The best way to find someone's email address is to ask them for it. You can often save time and frustration this way. If you ask them to send you mail, you can easily add their address to your Claris Emailer address book by simply clicking on the + button next to their address on the incoming message.
- Can I put a space in an AOL address? For example, could I address a message to J Smith at AOL?
Spaces are optional in AOL screen names. For example, a screen name Jane Doe could also be written JaneDoe. When you send a message to someone at AOL via the Internet, the address cannot contain a space. Claris Emailer properly removes any spaces when sending the message.
- Does it matter if the address is in uppercase or lowercase characters? For example, does JaneDoe@host.com work as well as janedoe@host.com?
You can use either uppercase or lowercase characters in an address. None of the online services or the Internet are case sensitive.
- Why did my imported address book not have names?
Address books used by other email programs often do not store names. You need to edit these addresses after importing.
- I want to export my Address Book but groups are not exported. What can I do to save the groups?
Groups are not exported because there is not a standard for importing groups into other programs. If you have Macintosh Drag and Drop, you can easily save groups and later add them to the Address Book.
If your Finder supports Desktop Clippings, select the group and drag it to the Desktop to create a Desktop Clipping.
If your Finder does not support Desktop Clippings, select the group and drag it to any editor that supports Drag and Drop, such as SimpleText or even an outgoing Claris Emailer message.
To put a saved group back in the Address book, select the Clipping file (or list of addresses if saved as text), and drag and drop it to the Address Book or Address Book tab. You will need to enter a name and description.
- When I export my Address Book, what happens to the default address for each address book entry?
The default entry is exported as the first address. This makes importing the exported address book very easy as the first entry is used as the default address.