The Claris Emailer 1.1v2 updater (for versions 1.0v1 through 1.0v3) will copy the personalization and will skip the sound resource if the customer has replaced the original sound with a custom sound.
The updater will not work if the customer has changed, added, or deleted any other resources. In particular, it will not work if they added a new sound and renumbered the old sound.
In these cases customers will need to put aside their Claris Emailer Files folder, reinstall from their original disk, drop the Claris Emailer Files folder in the the new Claris Emailer Folder, and re-update with the 1.1v2 Updater.