Important Information Regarding Claris Emailer 2.0
Thank you for choosing Claris Emailer 2.0, the best way to manage your email. Please take the time to read this document. It includes valuable information on undocumented features, recommended versions of software necessary to Claris Emailer, and compatibility reports and warnings.
IMPORTANT: The installation instructions in the printed Claris Emailer Getting Started guide are inaccurate. For updated instructions, download the PDF version of the Getting Started manual located on the Claris Emailer Web site at <
http://www.claris.com/emailer>. Also available from this site is an expanded version of the Claris Emailer 2.0 User's Guide in PDF format, with over 100 pages of additional information.
This File Contains:
1. Installation Information
2. Technical Notes and Tips
3. Compatibility Issues
4. Late-Breaking Issues and More Information
1. Installation
Important: If you are having difficulty upgrading from a previous version of Claris Emailer, please read the document "Upgrading Instructions" located on installation Disk 1.
To obtain the latest version of the full Installation Guide, download the Getting Started PDF from the Emailer page on the claris web site at <
http://www.claris.com/emailer>
This version of Claris Emailer 2.0 will install the following files:
-A Claris Emailer 2.0 Application
-This Important Information file
-Upgrading Instructions
-A Claris Emailer Files Folder, containing support files necessary to Claris Emailer 2.0
-A Support Files Folder, containing AppleScript and Modem Tool information
-A Downloads folder which will act as the default folder for any enclosures received. (See the Help Files for instructions on changing the default Downloads folder.)
-Help files, automatically placed in the Claris folder in the System Folder.
Initial installation of Claris Emailer 2.0 will most likely take up less than the recommended 9 mb of hard disk space. However, as more messages are added to the mail database, it will grow. If you currently have stored mail in Claris Emailer 1.X that you wish to convert to the new database format, you may need to clear additional hard disk space prior to launching Claris Emailer 2.0.
2. Technical Notes and Tips
A. Open Transport
If your Macintosh is running Open Transport networking software, Claris recommends that you use the latest release version of Open Transport, currently 1.1.2. This software is available from the Apple web site at <
http://www.info.apple.com>.
B. Versions of PPP
If your Macintosh is running Open Transport networking software and you have a dial-up connection to your internet service provider, please obtain the latest Open Transport compatible version of your PPP software. OT/PPP, Apple's PPP software, is available free of charge from the Apple web site at <
http://www.info.apple.com>.
C. Next Message Command Key
The command key equivalents for previous and next message are command - [ and command - ]
D. Get All Messages from Server
In the account options for all Internet and OfficeMail accounts the button 'Get all messages from server' will download all messages currently on the server regardless of their status as read or unread.
E. Mail Database Recovery Option
Holding down the Option key as you launch Claris Emailer, will provide the option of rebuilding the database. This feature will repair any damage and compact the file to reclaim unused space. A backup copy of your current mail database will be saved automatically in the Mail folder in the Claris Emailer Files folder. (Note: For larger databases, this process may take some time.)
F. Marking Recipients as Unsent
You can resend any message to the same recipient by opening the previously sent message in Sent Mail or wherever it currently resides and then clicking the green check to the left of the recipient's name. From the resulting pop-up menu select "Mark recipient as unread". The message will send with the next connection to that account.
G. AppleScript for Converting 1.X Databases
If you choose not to convert your old messages when you first install Claris Emailer 2.0 an AppleScript for converting all your messages later is available. The script is located in the AppleScripts folder in the Support Files Folder in your Claris Emailer folder and is called "Convert Emailer 1". As long as the necessary AppleScript software is installed, simply double-click on the AppleScript and select your old Emailer Files folder.
H. AOL Address Converter
For those who are already using version 3.0 of the AOL client software, a separate address book converter is available from the Claris Emailer support page on the Claris web site at <
http://www.claris.com/emailer>.
3. Compatibility Issues
A. Norton Disk Doctor
Do NOT run Norton Disk Doctor while Claris Emailer 2.0 is running. This can result in a damaged mail database and lost data. No issues will occur if Claris Emailer 2.0 is not running when Norton Disk Doctor checks the drive.
B. WebQuick WWW Menu Garbled
If you are running WebQuick by Europa Software (included with NOW). You must have the latest version, or you may experience garbled menus in the WebQuick interface. Europa can be found at <
http://www.europasoftware.com>
C. Saving to PostScript File
Using the print dialog to save multiple messages to a Postscript file on your drive, may cause Claris Emailer 2.0 to quit unexpectedly. The issue does not occur when saving only a single file.
D. QuickHelp Issues
-There is a conflict with the version of QuickHelp that Claris Emailer 2.0 installs (4.0) and certain configurations of QuickTime. If QuickTime Musical Instruments is installed but disabled and QuickTime and QuickTime Power Plug are enabled, QuickHelp 4.0 will crash during startup.
The issue will not occur if all three are enabled or Musical Instruments is removed.
-If previous versions of QuickHelp are RUNNING when QuickHelp 4.0 is launched from the Help menu in Claris Emailer, QuickHelp 4.0 will not launch.
E. GTQ Scripting Additions
GTQ scripting additions (AppleScript software for PowerTalk) may interfere with AppleScript capabilities in Claris Emailer 2.0. Remove the GTQ additions to avoid issues.
4. Late-Breaking Issues and More Information
For late-breaking news, instructions on how to subscribe to the Emailer-Talk list from Raven Systems Ltd., and further information regarding Claris Emailer, please consult the Claris Emailer home page: <
http://www.claris.com/support/products/emailer/emailer.html>
For information on how to contact Claris Technical Support please see the Claris Service Directory included in the box.