Note: This article pertains to Mac OS X Server versions 1.x, which were released prior to May 2001.
If the server doesn't appear in the Chooser:
- Make sure AppleTalk is active on the server computer.
- Make sure AppleTalk is active on the user's computer and that the correct network connection type is selected in the Connect via pop-up menu in the AppleTalk control panel.
- Make sure the user has the correct version of the AppleShare client software installed on their computer.
Log in to the server computer as Administrator (root), open the Apple menu and choose Server Administration, then choose ProcessViewer. Look for AppleFileServer in the Name column.
If AppleFileServer doesn't appear in the ProcessViewer, try restarting the server using the Setup Assistant:
- Make sure users are looking in the correct AppleTalk zone and that they are looking for the correct name.
- Make sure the user's computer and the server computer are connected to the network properly.
If a user is disconnected unexpectedly:
- Make sure another administrator didn't disconnect the user.
- Make sure the volume the user was connected to is mounted.
- Make sure the user's computer and the server computer are connected to the network properly.
If a user can't log in to the server:
- Make sure the user entered the correct name and password.
- Make sure you have created a share point and assigned access privileges for the user or a group to which the user belongs.
- Make sure the maximum number of connections has not been exceeded.
- See if the user can connect to the server via AppleTalk using the Chooser. Then check to see if the user can connect to a Web site througgh TCP/IP using a browser. If the user can connect through one protocol but not the other, there may be a problem with AppleTalk or TCP/IP settings.
If a user's password doesn't work:
- Give the user a new password, then have him or her try to log in again.
If a user forgets his or her password:
- Give the user a new password.
If an administrator forgets his or her password:
Another administrator can give te administrator a new password. If you have not created another administrator user, you can log in to Remote Administration by typing Administrator and entering the password for the Administrator (root) of the server computer.
If a user cannot find a file or folder:
- Be sure the user has Read or Read & Write privileges to the folder. Log in to the server on the user's computer and select the file or folder. Choose Sharing from the File menu to see the folder's access privileges. Change the folder's access privileges, if necessary.
If the access privileges a user sets keep changing:
- The user may be setting an invalid combination of access privileges. You can have the user select valid access privileges or install the AppleShare client software version 3.8.2.
If a user cannot access a CD-ROM disc:
- Make sure you've made the disc a share point.
If some users see a volume size that is different from the volume size displayed on the server:
- Users who have versions of system software earlier than System 7.5 cannot see large volumes. Update the client computers to Mac OS 8.5 and AppleShare 3.8.2.
If users say the server is slow:
- Make sure version 3.8.2 or later of the AppleShare client software is installed on users' computers.
- Make sure users connect to the server computer by using TCP/IP.