MultiFinder: Background Print Monitor Errors


Article Change History
----------------------
1/20/93 - UPDATED
* Vendor information.
2/02/91 - REVIEWED
* For accuracy.


I have two problems that involve MultiFinder Background Printing. The
problems show up on multiple Macintosh computers running Macintosh System
Software Version 6.0.5 and LaserWriter Driver Version 6.0.

1) After printing a document, the Print Monitor window shows that the
print job is "Processing". However, nothing happens (for several
hours, if left alone). Only by going into the System Folder and
double-clicking Print Monitor will the job finally be released.

2) When trying to print a document, a dialogue box comes up and says "Print
Monitor found an internal problem, where=6; why=-37." Replacing Print
Monitor and reinstalling the system did not correct this situation.

These problems are probably related.

* "where=6" is a Print Monitor error: open working directory failed.

* "why=-37" is a System error: dNmErr, a bad name error.

We recommend the workarounds below; do them in the listed order. We advise
printing after each step or every couple of steps to see when the problem is
eliminated.

1) Throw away the Spool Folder (a new one will be created automatically next
time you use Print Monitor).

2) Repair the volume with Disk First Aid.

3) Repair the volume with Norton Utilities from Peter Norton Computing,
(acquired by Symantec Corp and/or SUM Tools from Symantec, or perhaps PC
Tools/Macintosh from Central
Point Software. (For address and phone information, search the Tech Info
Library under the company names.)

4) Check for and eliminate any viruses.

5) If none of the above works, backup any information you wish to save and
then reformat the drive.


Published Date: Feb 18, 2012