Users who have experienced data loss during iTunes 2 for Mac OS X installation have reported successful restoration of files using file recovery applications.
If you have experienced data loss during iTunes 2.0 for Mac OS X installation, it is important that you do not perform any operations that would write data on the affected partition.
Here are two products that offer the ability to recover lost data:
- Norton Utilities for the Macintosh by Symantec Corp.
- TechTool Pro by MicroMat Computer Systems.
Both offer diagnostic software including hard drive diagnostics, data recovery, and other utilities. When using either of these products to attempt to recover your data, use the feature to recover erased files and not the feature to repair or recover volumes.
Most of these products recommend you restart your computer from a CD before attempting to recover data.
If you are a U.S. customer and require further assistance, or have additional questions, please contact AppleCare at (800) 275-2273. If you are located outside the United States, please refer to the Service and Support Guide that came with your computer or visit
http://www.apple.com/support/ and choose your country from the multi-lingual support pop-up menu at the bottom of the page.
Information about products not manufactured by Apple is provided for information purposes only, and does not constitute Apple's recommendation or endorsement. Please contact the vendor for additional information.
The following document can help you search for a particular vendor's address and phone number:
Document 17159: "Locating Vendor Information"