AppleShare Print Server: Correcting False Usernames

We are using AppleShare Print Server as a server for both IBM and
Macintosh computers.
But, there are occasions when an IBM user prints, and the statistics for
that print job don't appear. That is, the username comes up as "Untitled",
and the number of pages isn't correct. What's going on? We are using Apple
and DayStar Digital cards in the IBMs. Neither card seems to make a
difference.

We tried turning the server off and printing a job from the PC and then
one from the Macintosh. Here's what we got: We tried using both Microsoft
Word and WordPerfect (on the PC) and WriteNow and MS Word (on the
Macintosh). The dialog box we got alternated between "Waiting for
LaserWriter", "preparing data", and "printing" until it actually started
printing the Macintosh document. There was no mention of the user or
document that we were waiting for. So, it appears that the drivers are not
doing what they should be.

Another server problem is that there have been occasions when a person
prints a paper (on a Macintosh) and the title and username are not correct,
but seem to be substituted from a previous job. For example, user "James"
prints document "Thesis", and the cover sheet is correct. Then user "Sue"
prints document "Junk" and the cover sheet (and name on the server log) is
"James". We have replaced the server software already, and this has fixed
the problem for a few days, but then it re-appears.

Both of these problems could be related to a single cause. Following the
steps below may solve both problems:

1) "Uncapture" any captured printers.

2) Restart the server with a diskette (if this server is also an
AppleShare File Server, use the Admin diskette).

3) Inside the ServerFolder, locate the captured printers' folders and
trash them. Their names will be in the format:

Q_<printername>_*

where * could be a zone name.

4) Restart the server again from diskette, rebuilding the Desktop on the
hard drive.

5) If this is an AppleShare File Server, run the Admin program from the
floppy to re-prepare the hard drive and quit immediately.

6) Restart as usual, and recapture the printers.

This should solve any type of directory problems the server may be having,
and force the Print Server to create new spool folders.