Macintosh Manager 1.3: Mac OS 7.6.1 Clients Lose Documents

A Mac OS 7.6.1 Macintosh Manager client may log in to find that his documents are no longer available. When you check on the Server, the user's Documents folder is empty.
Symptom

Your documents folder is empty.


Solution

Download and install Macintosh Manager 1.4 or later. It is available from Apple Software Updates.

If updating to version 1.4.1 does not resolve the issue, try these additional steps:
  1. Update to AppleShare Client 3.8.3.
  2. Update to Open Transport 1.1.2.
  3. Check which Ethernet card is installed (Apple or third-party). If it's a third-party card, check with the vendor to see if there are any driver updates.
  4. Try Extensions troubleshooting as described in technical document 30929, "Mac OS: Extension Conflict Troubleshooting/Extensions Manager Features".
  5. Isolate your setup (server and clients) from the larger network and test again.

Published Date: Feb 18, 2012